Is Hiring a Temporary Remote Worker a Viable Option for My Business?

temporary remote workers

A very straightforward question, with a number of very simple answers. How about these for three of the best?

In one word: “Yes”

In two words: “Bolton Staffing”

In three words: “The Remote Revolution”

Three rather varied solutions, but all resulting in the same outcome:

Bolton Staffing’s remote offshore staff will provide you with the specific skill-sets and competencies your project requires while improving your productivity for less than half the cost.          

And that is the Remote Revolution in a nutshell.

Here are 5 Reasons Bolton Staffing Makes Hiring Remote Temporary Workers a Viable Option:

  • Bolton Saffing sources our remote workers from a global talent pool. This means we can fill the specific role you need, whether it be clerical, administrative, technical or managerial.
  • It doesn’t matter how many virtual staff you need. With Bolton Staffing you can build your project seat by seat, or start with a substantial team for a major project.
  • Bolton’s remote staff are dedicated to your project and work solely for you. Because they are employed full time and supervised by us, you avoid risky work-from-home scenarios.
  • Bolton Staffing only charges you for the hours you need your dedicated virtual employee(s) to work, and nothing more. A full-time contract usually comprises 160 work hours per month, but Bolton Staffing offers the flexibility to create long or short term contracts tailored to your specific requirements.
  • Bolton Staffing provides a turnkey solution that includes facilities, human resources, recruitment, payroll, and inclusive services for all your offshore team members.

The end result is cost savings for your company combined with improved productivity. Bolton Staffing takes the work out of recruiting for you, allowing you to focus on the daily operations of your business.

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5 Problems With Business Hotels (and How to Solve Them)

problems-business-hotels

As big a fan as I am of today’s business hotels–and I’ve said repeatedly in this space that they’re the best part of traveling for work–I’m reminded almost every week that there is room for improvement.

Drawing on conversations with other road regulars and on my own experience, I’ve compiled a list of hotel gripes. All are easy enough to fix with minimal investment, training or policy changes. And unlike airlines, which are stuck in a financial box with a product that has become a commodity, most hotels seem to truly care what their customers want. Nevertheless, these same issues keep showing up at hotels across the country, from bargain brands to four- and five-star chains.

No bathtub.
Who are these focus-group participants telling hotel executives that business travelers don’t take baths? Air travel is more physically taxing than ever, and after pulling a Rollaboard through an airport, packing and unpacking my computer bag at security, lifting my suitcase (stuffed to the limit so I don’t need to check anything) to the baggage compartment and then on and off the rental car shuttle, I relish a hot soak. But walk-in showers, once found only in wheelchair-accessible rooms, are replacing bathtubs with each new round of renovations.

And while we’re on the topic of baths, could housekeeping please leave the shampoo in the shower or tub where I left it last night? Especially at service-obsessed high-end chains such as Ritz-Carlton, the protocol is to move amenities back to the sink so they look nice. And they do. But that’s small consolation to me once I’m wet.

The demise of the clock radio.
Some hotels have a new generation of clocks that have done away with radio altogether. Sure, you can dock your iPod and listen to your tunes, but that won’t give you the local news, a ballgame or the late-night drone of a call-in show (the best soporific I know).

And another thing: If housekeepers would check to make sure the alarm isn’t set before proclaiming the room ready for occupancy, I’d have far fewer unwanted 5 a.m. wake-ups. I know I can check for myself before turning off the lights. But I shouldn’t have to.

Not enough outlets.
Business travelers use outlets by the desk for charging a laptop, phone, iPad, iTouch–sometimes simultaneously. But at more than half the properties I visit, I find myself on my hands and knees hunting for places to plug in, or relegating my phone to the bathroom overnight.

No local papers.
USA Today and The Wall Street Journal don’t tell me the weather, sports events, TV channels and political gossip applicable to where I happen to be. Business hotels look alike, as do the office parks and malls that surround them. Give me a fighting chance to feel like I’m in an actual place with a local paper outside my door.

The high price of breakfast.
I don’t care how much it costs a hotel to make an omelet. When you’re charging $14, and the place across the street is making one just as good for $5, it can’t help but make me feel I’m being ripped off.

There’s more–internet for a price, dysfunctional parking-lot attendants, concierges who know less than I do and front-desk phones that ring and ring–but I’ll stop here. And I’ll gladly suffer through all these pet peeves rather than return to the days when workout rooms were the size of walk-in closets, HBO cost extra, Wi-Fi was a novelty and the average hotel bed had the topography of a mountain range. The business-hotel experience is, in general, terrific. But paying attention to details like these would make it even better.

If you got a problem, yo, I’ll solve it

Whatever your hotel pet peeves, general managers are there to address the issues. Here’s how to help them help you.

Be friendly
Brian Moloney of the Wyndham Cleveland advises guests to be cordial to a front-desk employee–or, even better, a manager–when they check in. “Make eye contact, just like we would do with a guest,” Moloney says. That way, if you have a problem and call downstairs to rectify it, you’re more than a room number.

Go straight to the top
The chain of command is supposed to work, but issues often get lost in bureaucracy. “Go directly to the general manager,” says James Horsman of The Madison, a 356-room independent property in Washington, D.C. “Ninety-nine percent of the time that something hits the general manager’s desk, it will be expedited immediately.” He suggests getting the GM’s e-mail address. “I carry a BlackBerry that’s on 24/7,” he says.

Don’t embellish
When stating your gripe, honesty is the best policy. “I can tell what time you got in, who you dealt with at the front desk, all of that, because I have video cameras everywhere,” says Mark Sanders of the Sheraton New York Hotel. “So overstating what actually happened won’t serve you well.”

Make your feelings known
“So many guests leave and never tell us what went wrong, and we don’t hear about it until we read the surveys,” says Ulrich Samietz of the Hyatt Regency Vancouver. By stating your case face to face, you’ll give the staff a chance to address the issue and, perhaps, compensate you for your troubles. A TripAdvisor post or survey response will get you neither. –B.S.

Read more stories about: Hotel Staffing Solution, Customer service, Hotels, Business travel, Customer feedback

This article was originally published in the January 2013 print edition of Entrepreneur with the headline: I’d Like to Lodge a Complaint.