A Day In The Life Of A Virtual Assistant

Reblogged from: Tim Reading

My friend Todd White shares what his typical day is like while working as a Virtual Assistant in the Philippines who makes sales calls for a client based in Australia.

The life of a virtual assistant can be a sort of drag for some for the working shift takes a lot of time to get used to. Usually  here in the Philippines, a virtual assistant is asleep during the day and is awake working at night and so on the next days until rest day has come. Usually the shift never changes unless of course you get transferred to another work schedule by your manager or client.

There are quite a few companies that offer the usual 9-5 working routine which is largely preferred by most agents as they get to enjoy the normal schedule without stressing their body clocks and most importantly, they get their usual rest days on the weekends.

Although a bit strenuous, living the life of a virtual assistant has its own rewards for the job opportunity is open to anyone who’s fluent in English and has reached a certain level of education such as college. Virtual assistant companies compose the large bulk of employers in the Philippines because Filipinos are highly skilled when it comes to communicating in the English language, using a PC and can easily adapt to the technologies employed by Business Process Outsourcing (BPO) companies.

A virtual assistant begins his shift by logging into his computer and wait for clients to call and assist them with their needs. This however depends on the type of account that he is handling as other call centre agents are assigned to call customers to introduce a new service, sell new products, ask for customer feedback or solve problems. Each of these processes is handled by agents who have undergone special training that’s tailor- made to the need of the customers. This is the daily task of an agent and the same goes for other companies engaged in the BPO industry whose services also includes Bookkeeping and SEO services. It’s all about quickly and effectively responding to the needs of customers and get their satisfaction.

Another routine of a virtual assistant would be meetings with superiors for the monitoring of daily performance and coming up with effective ways to better serve clients. In my company, we usually have meetings with our managers for our daily performance reports and on Fridays for the round up of our weekly performance stats.

Virtual assistants enjoy their break time periods in their quiet rooms or recreational areas (for some companies) so they can take a moment’s rest and while their time away from work or spend some quality time with friends and office mates.

An agent’s day usually ends with the managers informing subordinates (usually posted on the bulletin boards) about incoming activities and of course, team and company updates. In my case, I just take a short glance for anything worth checking on the bulletin board and wrap up my day with a mug of brewed coffee before shutting down my PC.

10 job titles to avoid in 2013

by Patricio Robles

It’s the New Year, that means that career goals are top of mind. Many employees are looking to move up or move out.

Freelancers and consultants are looking to ensure that 2013 is more prosperous than 2012.

When it comes to moving one’s career forward, job titles often matter.

Even if we’d like to believe that they matter less and less each passing year, your ability to succeed may be based, in some part, on what goes under your name on your business card.

With that in mind, here are 10 job titles seen in digital roles that you may want to avoid in 2013.

Guru

Unless you have been practicing yoga for the past decade, guru is probably a job title best avoided, particularly in the realm of social media, where it is generally perceived negatively by seasoned clientele.

Maven

Another popular social media title, a maven is defined as “one who is experienced or knowledgeable.” Your employer or clients are probably expecting you to be one or both of those things anyway, so calling yourself a maven is of questionable value.

Rockstar

A term with some traction in Silicon Valley, don’t be fooled by its sexiness: unless your name is Mick Jagger, equating your impressive coding skills with this title is probably not going to impress once you leave your bubble.

Growth hacker

Even if you believe that this is genuinely a new role, the term growth hacker is somewhat controversial and not yet widely known. That makes it a title worth keeping an eye on, but perhaps not embracing.

Evangelist

One of the more established questionable job titles on this list, what an evangelist does is widely understood but the word is still a conversation starter, a subtle hint at the fact many people don’t believe it’s a great title.

Expert

Unless you’re a new entrant to a market, there’s a good chance that when a company hires you, either as an employee or consultant, it’s hiring you in part for your expertise. That makes a title with the word ‘expert’ in it superfluous.

Ninja

Another Silicon Valley innovation, if your new employer wants to refer to you as a ninja, you should make like a ninja and disappear — as quickly as silently.

Genius

If you get a job at the Apple Store, you have little choice but to accept the title of Genius. Otherwise, using your job title to imply that you qualify for Mensa is probably a bad idea.

Wizard

Your ability to optimize an campaign or boost search engine rankings may seem magical to coworkers or clients, but don’t try to turn your career into a J.K. Rowling novel by billing yourself as your industry’s Harry Potter.

Chief [insert wacky noun] officer

Being a business card-carrying member of the C-suite is a worthy accomplishment, but be careful about accepting a C-suite role that comes with a wacky title.

It may not be taken as seriously and some might be skeptical about your C-suite worthiness as a result, particularly if you work at a startup or smaller company.

Inspiration for the Downtimes (Infographic)

BY

If you are thinking about starting your own business, you will have to be persistent in the face of challenges and failures.

Check out this infographic (below) from the startup organization Funders and Founders with recommendations on how to never give up on becoming a successful entrepreneur. For example, if it takes three months to field test an idea, then a 30-year-old who lives into old age has more than 200 opportunities to try out a concept for a company, Funders and Founders points out. Also, keep your expectations realistic. Even the legendary Michael Jordan missed over 300 crucial shots. Most of the time, success does not happen overnight or on the first try.

Source: Funders and Founders
What is your best tip for fellow entrepreneurs on how to stay motivated? Leave a comment below and let us know.

5 Bad Habits That Are Harming Your Business

5 Bad Habits That Are Harming Your Business

image credit: All Posters

Do you drink a cup of coffee at the same time every morning or sit in the same chair at meetings? While habits like these may be harmless, TW Walker, author of Superhero Success (Breakthrough Media Network, 2012) says other habits may be negatively affecting your business productivity and success.

“Habits form from repetition and frequency. The problem is that most people repetitively implement the wrong [habits] that are actually blocking their success,” says Walker. Here are five bad business habits to drop now.

1. Failure to delegate. “You can’t be everything to your business,” says Walker. Sure, you can cram in an 80-hour workweek, but you likely won’t be able to keep up that pace. Invest in the best people you can afford, delegate tasks that match their expertise and trust them to do their job. This will allow you to focus on what you do best and the company to run smoother.

2. Bottlenecking decision-making. “Entrepreneurs like to have control,” says Walker, but forcing every decision pass through your office can cause your business to slow down, frustrating not only your employees but your customers as well. By hiring the right people and ensuring everyone is clear on the overall goals, you’ll allow your business to thrive.

3. Being reactive instead of proactive. Setting your sights to the future is the key to any business’ success, unfortunately Walker meets many entrepreneurs who don’t plan ahead. “Strategic thinking is what you need in order to have the right habits,” says Walker. Once you have goals, you can create habits that reinforce these goals and set you on the path to achieving them.

Related: Virtual Assistant – Why Choose PA Everyday?

4. Engaging in unproductive activities. Walker says email and Facebook are the worst offenders in this category. “[People think] they’re being productive and multitasking where in reality I believe that the whole idea of multitasking is unproductive,” he says. Make it a habit to only check your email two or three times a day and plan ahead for your social media time.

5. Fear. Walker says the worst habit that an entrepreneur could have standing in the way of productivity is fear. Fear of failure, making a decision, and of upsetting others can quickly erode your productivity and business success. “Fear actually takes time,” he says. Focusing on your fear takes time away from making important decisions that will propel your business toward achieving your goals.

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What Really Motivates Employees? (Infographic)

BY

It’s no secret that happy, satisfied employees are a key ingredient to a successful company. But what really motivates people? Traditional thinking follows that the more you pay someone the more loyal and satisfied they are in their job.

But, the truth behind employee motivation is a more complicated mix including praise, autonomy, and leadership opportunities. Take a look at the infographic below for more on the many factors involved in motivating employees.

Related: Inside Employee Motivation: Does Money Really Make a Difference?

Read more stories about:Staffing Solutions, Virtual Assistant, Management, Motivation, Managing employees,